Management - The Main Ingredient

You direct the action in our Restaurants, making decisions that matter and developing your teams to deliver world-class results and serving up great memories for our guests. In return we enable you to run your local business on a day-to-day basis, with frameworks, tools and guidance, and build strong relationships with your wider family, like support centre specialists and other Managers across the country.

Great management teams are a vital part of our business plan, and we invest in unlimited opportunities for you to enrich your career any way you want to.

Great management teams are a vital part of our business plan, and we invest in unlimited opportunities for you to enrich your career any way you want. Whether it’s developing in-role, moving up the ladder, becoming a regional expert, or learning new skills in a Support Centre, it’s led by you - and always supported by us. Our reward packages are best in class, our annual bonus schemes and benefits packages making sure you always share in our success.

We give you the freedom to make a difference, leading from the front to inspire enthusiasm in your teams and coaching those around you. Exceeding your targets and expectations is genuinely just what every Manager does!

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Management

We always come to work feeling positive and energetic and start our day talking about our food and our guests, with a passion to inspire our teams in delivering a world-class experience. Through setting stretching goals on each shift - to ensure there is a winning attitude embedded in our Restaurant culture - we encourage our teams to go the extra mile and never settle for ‘good enough.’

We keep our teams informed, listen to them, understand them and offer positive feedback and extra support where needed with regular reviews of performance for all members. There is a passion in all of us for growing talent and a genuine commitment to focus on individual development, whether that be a move across to a different brand or a nomination for courses. Working together, we ensure that our team feel valued and confident to do their best using all tools provided.

Our Managers have a burning desire to be the best and use a range of leadership skills to deliver a strong performance across all key areas of the business, such as cost control with our food and liquor margins or labour spend, increased guest scores through net promoter and growth in sales through our innovation and local knowledge, whilst protecting our reputation and guest experience. There is never a dull moment in the day!

Does this sound like your kind of job?
The best development & training

We’re passionate about developing our management and progression from Deputy General Manager or Kitchen Manager to General Manager is a fully supported route within Whitbread Restaurants. You will either be mentored in-site with the relevant advanced training material or you can get there by being accepted on to one of our highly sort after places on our Progressing into GM programme. But progression doesn’t have to stop once you are a Manager in our business. If you aren’t interested in moving up but would like self-development opportunities we offer courses to suit that embrace leadership and team management.

The benefits of front-line management skills applied within our support centre has long been appreciated. And we are always on the lookout for high potential GM’s to take on secondments in our support centre as operational experts. The variety of secondments available to you could be anything from supporting new openings, IS transformation, systems training, learning & skills trainer, marketing and many more.

We benchmark our reward packages against competitors every year, and we’re confident that our Managers are paid highly competitively, with bonus schemes that are right at the top of the market. If you exceed your Restaurant’s targets – you can earn up to 100% of your salary again, in cash, every year!
We’re really proud of our celebration culture, with annual conferences and recognition events, and loads of support tools for you and your Area Manager to use to help spread the word about all the great work you and your teams do.
Even in benefits we’re best in class and really look after our teams. Whether it’s our Whitbread discount card offering 25% off in our Restaurant brands and in Costa Coffee, plus up to 50% off hotel stays in Premier Inn, our Employee Assistance Programme and Healthcare plans, or our retail discounts and My Rewards benefit card.
We’re committed to looking after your life outside of the Restaurant, and helping make your money go further. Our pensions schemes help you save for the future, whilst some of our colleagues have made £10,000’s+ profit through our Sharesave Save As You Earn scheme.
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