Part of it is due to way we constantly re-invent and re-invigorate our Brands with new openings and refurbishments. But in the main it’s due to the way we put people first – our staff and most importantly – our customers.
We know that our 15,000 team members across our 402 restaurants will go out of their way to make our 50 million guests smile, every day. In fact it’s one of our promises we expect – for everyone to get it right first time, every time. This is all centered around our core purpose of ‘Serving up Great Memories’.
Making the everyday meal out feel like a celebration. Delivering hot food hot, cold food cold – on time, to order. Echoing Whitbread’s core values of recruiting team members who are genuine, confident and committed. We’re not just in the restaurant business, we’re in the business of creating great memories.
Our employee value proposition is what we call the Main Ingredient. It’s important to put teams first and show we’re listening. With a successful Recipe for Success we’re on track to beat targets not just this year – but every year.